Frequently Asked Questions (FAQs)
Everything you need to know about our beer and more
frequently asked questions
Our FAQs should give you everything you need to know about us and our beers. But if you still can’t find what you’re looking for then feel free to give us a call or simply fill in the form below and we will get right back to you!
Standard weekly collections and deliveries are in line with the following information – this obviously has to change sometimes over Bank Holidays and Christmas etc.
Collections from the brewery take place on the following days, order cut off is 4pm each day for same day collection.
Wednesdays, 1pm – 5pm
Thursdays and Fridays, 11am – 5pm
Local deliveries take place every Friday – these are for deliveries into the following postcode areas and is only £3 or free if ordering more than £30 of beer. Cut off for orders is 3pm Thursday.
BS1, BS10, BS11, BS13, BS15, BS16, BS2,
BS20, BS21, BS22, BS23, BS24, BS25, BS26, BS27, BS29,
BS3, BS32, BS34, BS37,
BS4, BS40, BS41, BS48, BS49, BS5, BS6, BS7,
BS8, BS80, BS9, BS98, BS99, TA8, TA9
National deliveries – these take place on Thursdays and Fridays (so they leave us on Wednesdays and Thursdays) – the cost varies depending on what’s been ordered and delivery can take place to pretty much anywhere in England, Scotland and Wales. Cut off for orders is 3pm on the day before.
Fresh beer we recommend consuming within 4 days of receipt so it can be enjoyed at it’s best. If stored in a cool dry place it will last longer in most cases and can therefore last up to seven days.
The perfect temperature for your beer is 12 degrees. If you prefer your beer chilled then it’s fine to pop it in the fridge, though please do be aware that it can sometimes cause a “chill haze” – the beer is perfectly safe to drink still though.
Our beers don’t go through any processing at all, it’s all real beer, untouched and brewery fresh after conditioning. Therefore, any carbonation (fizziness) is natural only unlike some beers that get filtered and force carbonated. There’s no pressurisation of any containers though there can be a build up of pressure due to natural CO2 production from the beer. If your bag in box is inflating, simply stand it upright with the tap at the top and activate the tap to release some gas and all will be well.
Our beers are “fined” so should be clear and in the overwhelming majority of cases they will be. Have a taste, it’s more likely absolutely fine. Sometimes, because our fresh beer is transferred from a conditioning cask to it’s bag in box or bottle, a small amount of yeast can occasionally transfer with it, though this is minimal and infrequent, it can sometimes cause a slight haze too but it’s still perfectly safe to drink and won’t affect the flavour or your enjoyment. This can be more prevalent when getting the last drops of beer out of the bag but is perfectly normal.
Yes! You can find both Pitchfork Ales and 3D Beers in a variety of pubs and bars throughout the UK. Simply ask your local landlord if they stock us – and if not, why not?!
Bottled beer should be kept cool – around 12 dgree’s and as our beers are bottle conditioned, there will be a small amount of yeast in the bottle, so pour the beer gently into your glass. If you don’t mind the yeast in your beer then feel free to pour the entire contents of the bottle (this is will undoubtedly cause the beer to have a hazier appearance but is perfectly fine and safe), or if you’d rather leave the yeast in the bottle, simply stop pouring when there’s a small amount left in the bottle, you can often see the yeast so you can gauge when to stop.